Cancelling orders & processing returns

Cancelling an order

Applies to a recent order still visible in Today's sales (Sales screen) or on the Orders page.

1. Find the order to cancel and click Cancel.
2. Confirm when asked "Cancel this sale? Stock will be restored."
3. The order moves to Cancelled status, and every product in the order is restocked automatically.

An order can only be cancelled once — if it was already cancelled, you'll see "This sale has already been cancelled." An order that has already been partially or fully returned cannot be cancelled.

Processing a return

Done from the Orders page (not available in the quick table on the Sales screen), for a customer wanting to return some or all products from an already-paid order.

1. Go to the Orders menu, find the order, and click Return.
2. In the Process return dialog:
   • For each product, enter the Return qty for this return (cannot exceed the quantity sold minus what was already returned) — or click Return all to auto-fill the remaining returnable quantity.
   • Enter a Reason for the return (required).
   • In the Refund to customer section: click Refund in full to auto-fill the exact refund amount, or Add refund row to split the refund across multiple methods — choose Method / Currency / Amount for each row.
3. Click Confirm return.

After confirming: the returned quantity is restocked, and the refunded amount is recorded against the processor's currently open shift. Previous returns for this order appear under Return history in the same dialog.

Note: returns aren't allowed on a cancelled order; you must have an open shift to process a return (see Opening a shift).